Terms & Conditions
These Terms & Conditions apply to all purchases and use of the website operated by Eric & Julia Vancouver ("we", "us", or "our"). You can contact us at info@ericjuliavancouver.com.
By placing an order on our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
1. Applicability
These Terms & Conditions apply to all offers, orders, and agreements concluded through our website. Any deviation from these terms is only valid if explicitly agreed upon in writing.
2. Product Information
We strive to provide accurate, complete, and up-to-date product descriptions, images, and pricing. However, minor errors such as typographical mistakes, color differences, or inaccuracies may occur.
We reserve the right to correct errors and to change or update product information at any time without prior notice.
3. Orders and Payment
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All orders are processed only after full payment has been successfully received.
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Available payment methods may vary by country or region.
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Customers are responsible for ensuring that the selected payment method is available and valid in their location.
We reserve the right to refuse or cancel any order in cases of suspected fraud, incorrect pricing, or other exceptional circumstances.
4. Processing and Delivery
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Processing time: 1–3 business days
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Estimated shipping time: 3–7 business days, depending on destination and external factors
Orders are shipped directly from our international suppliers, primarily located in China, as we operate using a dropshipping fulfillment model.
Delivery times are estimates and may vary due to customs clearance, carrier delays, holidays, or other factors beyond our control.
5. Returns and Cancellations
Please refer to our separate Return & Refund Policy for detailed information regarding returns, cancellations, and refunds. That policy forms an integral part of these Terms & Conditions.
6. Liability
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We are not liable for loss, theft, or damage to shipments if tracking information confirms delivery to the address provided by the customer.
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Customers are responsible for providing accurate and complete shipping information at checkout.
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Any address errors must be reported within 24 hours of placing the order.
To the fullest extent permitted by law, our liability is limited to the purchase amount of the product in question.
7. Intellectual Property
All content on this website, including but not limited to text, images, designs, logos, and graphics, is the intellectual property of Eric & Julia Vancouver or its licensors.
Any reproduction, distribution, or use of this content without prior written permission is strictly prohibited.
8. Complaints Procedure
If you have a complaint or concern, you may submit it in writing via info@ericjuliavancouver.com.
We aim to respond to all complaints within 5 business days and will work to find a fair and reasonable solution.
9. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to our business operations, without prejudice to mandatory consumer protection laws in your country of residence.
These Terms & Conditions may be updated or amended at any time. The version published on our website is always the most current and legally binding.