Shipping & Delivery Policy

At Eric & Julia Vancouver, we aim to deliver your order as quickly, safely, and accurately as possible. Below you will find all relevant information regarding our shipping and delivery process.

1. Processing Time

Orders are processed within 1–3 business days after successful payment.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information, allowing you to follow your shipment online.

2. Delivery Time

The average estimated delivery time is 3–7 business days, depending on your location and local delivery services.

Please note that delivery times are estimates and may be affected by:

  • High-demand periods (such as holidays or promotions)

  • Customs inspections or clearance procedures

  • Carrier delays or unforeseen logistical issues

Such delays are outside of our control and do not constitute grounds for cancellation or compensation.

3. Shipping Method & Origin

All orders are shipped directly from our international suppliers, primarily located in China. This allows us to offer competitive pricing and a wide product selection through a dropshipping fulfillment model.

Because shipments originate internationally, customs duties, import taxes, or handling fees may apply depending on the destination country. These charges are the sole responsibility of the customer.

4. Shipping Costs

Shipping costs are calculated and clearly displayed during checkout. The final shipping fee depends on:

  • The weight and size of the package

  • The delivery destination

  • The selected shipping method

Any applicable customs or import charges are not included in the shipping fee unless explicitly stated.

5. Responsibility & Delivery Issues

  • If tracking information confirms that a package has been delivered to the address provided at checkout, responsibility transfers to the customer.

  • Eric & Julia Vancouver is not liable for lost, stolen, or misplaced packages after confirmed delivery.

  • Customers are responsible for ensuring that their shipping address is complete and accurate.

  • Any address errors must be reported within 24 hours of placing the order. Address changes after this timeframe cannot be guaranteed.

6. Contact Information

If you have any questions regarding shipping or delivery, please contact us using the details below:

Company Name: Eric & Julia Vancouver
Email: info@ericjuliavancouver.com

This Shipping & Delivery Policy may be updated from time to time. The version published on our website is always the most current and applicable.